Terms & Conditions
Ordering & Payment
Payment can be made using Visa, MasterCard credit or debit cards, Revolut or Paypal. We dont keep any payment details on record. All information regarding your online transactions and identity is kept confidential through our payment gateway Stripe. Our website site uses SSL technology to keep your information safe.
All prices listed on our website are in Euro (EUR). The total cost of your order is the price of the products at the time the order is placed plus the postage fee based on a flat rate for Ireland. Orders cannot be cancelled after it has been shipped.
If you process an order in error, please contact us immediately by emailing quoting your order number.
My Name Is Apple reserves the right to change the prices of products listed on this website at anytime. If we are unable to fulfil your order at the time of dispatch, we will contact you immediately to offer a full refund.
If you would like to track an order, you will find your tracking number and method of delivery on your dispatch email sent to you once the order has left My Name Is Apple’s headquarters.
Delivery
Delivery of orders within Ireland will take 2-5 working days.
All goods will leave our manufacturing base in excellent condition. However if during transit, damage occurs, please contact us within 48 hours and send photos of the damage to contact@mynameisapple.com. Upon proof of damage, we will send replacement goods. We can only replace damaged goods with the same product and not a different product to the one damaged.
Should My Name Is Apple’s delayed or prevented from carrying out its obligations under the contract, by an Act of God, riot, strike, lockouts, trade disputes, fire, flood, labour disputes, political issues or any circumstances whatsoever outside of My Name Is Apple’s control, then we shall not be liable to customers for any loss or damage whether direct or indirect that may thereby be suffered by customers.
Delivery for all online purchases resulting from www.mynameisapple.com website are handled by either Anpost or USPS Ireland. Currently, we only deliver items to the Republic of Ireland. We plan to expand to other countries in later date.
Returns & Exchanges
In the case of a return for a product that is not suitable, the return postage is the responsibility of the customer. Goods must be in original packaging, be unused and undamaged. Please state reason for return in your correspondence. Once we have received the goods, we will furnish you with a coupon number to use with your next order, or give you a refund. Please note, the cost of shipping the original item can not be refunded. Goods must be returned in their original packaging which must be intact within 7 days of receiving your order. When returning items we’d recommend you hold on to proof of postage; we can’t take responsibility for any parcels that might get lost in transit. Please email us at so we can further advise you regarding returning a product.
Copyright
Unless referred to otherwise, copyright of our artwork and the information on this web site (including but excluded to; logos, graphics, images) is owned by My Name Is Apple. The contents of our web site are intended solely for your personal, non-commercial use and no portion of this site may be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by us.
Privacy
We will not share any personal information with third parties.
Cookies
Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
Necessary Cookies
The following are strictly necessary in the operation of our website:
Our website uses Cookies to:
Remember what is in your shopping basket
Remember where you are in the order process The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which content our visitors find most useful and interesting (anonymously).
Functional Cookies
This website will track the pages you visit via Google Analytics. Google Analytics is used to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.